Digital Intelligence Experts Discuss Why Training Is the Best Investment Agencies Can Make
Digital Intelligence (DI)— the data that is extracted from digital sources and data types (smartphones, computers, and the Cloud) and the process by which agencies access, manage, and leverage data to more efficiently run their operations is unarguably the biggest driver behind investigations today. To derive actionable intelligence, however, agencies need the right DI solutions to collect, manage, and analyze data. Yet, all the great technology in the world is of little use if those tasked with using those technological solutions aren’t adequately trained.
Operating systems are constantly changing and as the number of digital devices increases and their sophistication becomes ever more complicated, training investigators in law enforcement and enterprise on the latest DI solutions would seem like a no-brainer. Yet training is generally one of the first items to be eliminated when budgets tighten. And in today’s world, when threats to “de-fund the police” are making headlines, defending training budgets is even more challenging.
Agencies are discovering, however, that without training even veteran investigators can get rusty. Knowledge of how to use tools has a finite shelf life. If an agent isn’t using certain tools regularly, skillsets can attrit, which is why refresher courses are so important.
In Part 3 of their 3-part series on Digital Intelligence, John Wilbur, Resident Agent In Charge, Computer Forensic Laboratory, Office Of The Inspector General, NASA, hosts a panel of experts who argue that training is not only one of the best investments agencies can make, it’s critical to their success in being able to solve more cases faster.
Wilbur is joined in this lively discussion by G. Zachary Terwilliger, U.S. Attorney, Eastern District of Virginia, United States Attorney’s Office; Scott Perry, Special Agent in Charge, Cyber Investigations and Technical Operations Division 51E, Office of the Inspector General, Department of Veterans Affairs; Louis Quijas, Executive Customer Advisor, Cellebrite; and Jason Miller, Executive Editor, Federal News Network.
The panel also discusses how important the partnership between the private and public sector has become with companies like Cellebrite not just offering the latest solutions, but the training that goes along with them. Services like the Digital Intelligence Workshops are also discussed as a great way for agencies to find out what gaps exist in their organizations that hurt collaboration and what training needs to be done to bolster better intelligence sharing. Those that attend courses can also come back to share their knowledge with other team members, so everyone’s knowledge base deepens.
In the end, agencies need to understand not just the tools that are required to solve cases today, but how to best set their organizations up for success through training to maximize what their tools can do. Upskilling their team’s effectiveness to deliver intelligence that is timely, reliable, and actionable to resolve cases faster is the goal. Training is the way to get there.
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