As with so many things, the need for training for law enforcement and enterprise investigators can be summed up with this famous quote: “Tell me and I forget, teach me and I remember, involve me and I learn.” -Benjamin Frankin. 

Many pieces have been written about the importance of training for keeping a workforce sharp, up-to-date, and knowledgeable. We’re here today to tell you it is the most important investment you can make to ensure your agency or enterprise has a real foundation in Digital Intelligence (DI), which we define as the data collected and preserved from digital sources and data types (smartphones, computers, and the Cloud) and the process by which agencies collect, review, analyze, manage, and obtain insights from this data to more efficiently run their investigations.

In a world still reeling from a global pandemic, recession, and lockdown that led to an overnight lifestyle switch for hundreds of millions of digital citizens, bad actors have taken advantage of the chaos and cybercrime is up by as much as 63%, according to some. Cybercrime is also predicted to cost the global economy $10.5 trillion (with a “tr”) annually by 2025.

The best investments take predictable costs and yield high-value returns. For a relatively low start-up cost, a commitment to training will return incredible value exactly when you need it most: in the face of the unexpected and when things go wrong.

Keeping up with the pace (“Tell me and I forget”)

We all know how fast technology is advancing. But for every step we take on defense, malicious actors take two steps in developing new rootkits or advanced phishing and social engineering ploys. With continued investment in training, DI teams can stay up-to-date with the latest technologies on both sides of the battle, and in a larger sense, stay current with the major technological trends that might already be affecting the security of their organization.

Beyond just learning new tools and methods, continuous training can help agency and enterprise managers answer questions like: How will AI change how cybercrime and its investigation happens? Do we need to be more worried about our edge computing architecture? What are the consequences of all these employees suddenly working from home during a pandemic? Should we know more about cryptocurrency?

But of course, just being told about new threats is not enough…

Establishing training’s place in the business/organization (“Teach me and I remember”)

Cellebrite offers dozens of different training courses, covering topics from mobile and computer forensics to cryptocurrency investigative techniques.  Many are now available in live-online or online on-demand formats that make remote learning easy. While we know this can be a great foundation for your organization’s DI prowess, what is most important is making training a part of your organization’s culture.

It’s worth it to remember that training, even on topics crucial to the security of your business, is also a valuable source of professional development for employees. ProDev is commonly one of the most-cited factors in the types of company cultures that retain employees longer and enjoy higher rates of productivity and innovation.

Making training an intrinsic part of the organization is not just good for emergency-preparedness, it’s also an overall healthy building block and makes the enterprise more resilient in general. Teach your employees — or, to be precise, give them ample opportunities for training and professional development and code it into their DNA, and they will indeed remember not just the hard skills they’ve learned, but also the career-building experiences they were able to have as valued members of your team. 

Practice what you practice (“Involve me and I learn”)

At the end of the day, only you will be able to build the perfect DI team for the specific needs of your agency or enterprise (Cellebrite solutions and training will certainly help, though).

DI teams benefit directly: they’ll be learning specific skills and solutions, like Cellebrite Pathfinder, to automate the analysis of digital data and build visual narratives to resolve investigations faster. They’ll also gain the technical know-how to perform “in the field.” But a well-trained staff also becomes a prodigious source of institutional knowledge, and those on-the-job learnings create a valuable feedback loop that only makes your DI capabilities stronger.

There are also indirect benefits: training programs connect participants to a broad network of experts for those times when there are questions they can’t answer — or when they’re simply looking for advice, a nudge in the right direction, or info on emerging technology. Being hooked into a strong training ecosystem with a variety of experts means a more alert, more savvy, and more engaged employee base. Above all, it means a stronger and more protected organization with the tools and expertise to fight back.

You can start your first Cellebrite training this week, from the comfort of your home. Browse our schedule of classes HERE or search the full catalog to find courses that will take your DI skills to the next level.

About the Author: Brendan Morgan serves as the Vice President of Training and Advisory at Cellebrite. Bringing 20 years of law enforcement experience to Cellebrite, Brendan is responsible for the development and delivery of technical training for Cellebrite solutions to law enforcement and other government agencies throughout the Americas. He has successfully managed programs and professional services in more than 20 countries across the globe. He also manages training operations; ensuring classes are fully equipped with highly skilled trainers, equipment, training materials, and more to deliver a comprehensive learning experience for attendees. Brendan has successful hands-on experience training learners of all levels, across different cultures, languages, and learning preferences. He also serves as the Program Manager for the Instructional Services Contract for the National Computer Forensics Institute (NCFI).

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