Open Opportunities

Customer Success Manager:  

Company Overview: Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on-premises and hybrid deployments—to close cases faster and safeguard communities. To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.

Position Overview: Cellebrite is looking for an experienced Customer Success Manager to help build, iterate and operate Cellebrite’s customer success intelligence layer by turning product telemetry and customer signals into clear and scalable Customer Journeys for CS, Sales and the broader GTM ecosystem, that drive adoption, reduce churn, and maximise long-term customer value. 

Who You Are: You think in systems whilst building strong, trusted relationships. You see patterns others miss; not just in data, but in customer needs and behaviours and you enjoy turning insight into actions that solve real problems. You’re motivated by helping people succeed, whether that’s guiding customers through challenges or partnering with internal teams to drive outcomes. Comfortable with ambiguity, you bring curiosity, empathy and a problem‑solving mindset to everything you do. You’re energized by building scalable programs that enable GTM teams to consistently deliver meaningful, long‑term customer success and value. 

Driving Adoption and Value:

• Provide consultative product expertise to support customers maximise their investment in Cellebrite technologies, supporting them to accelerate justice outcomes. 
• Support Sales in motions tied to renewal stability, feature expansion, and product maturity 
• Leverage product knowledge to deliver Adoption Health Checks based on the Customer Journey Milestones, customer intelligence and risk/expansion indicators. 

Data Intelligence and Insights:

• Analyse usage, adoption & health signals across accounts and products to identify trends, risks and opportunities. 
• Continuously leverage the learnings from your customer investigations & engagements to create playbooks and workflows that translate into action at scale and which can be deployed as best practice for all CS.
• Capture all engagements, insights and recommendations within Gainsight to help further build the intelligence layer. 

Orchestration Across GTM:

• Partner with Regional Sales VPs to align insights to territory priorities. 
• Translate behavioural, operational and adoption insights into clear business analysis and recommendations for GTM teams. 
• Deliver data-backed insights for customers into QBRs, forecasting meetings, and strategic planning. 
• Enable all GTM Teams and Product Management with actionable customer intelligence.